Refund policy

<p><strong>Effective date: September 13, 2026</strong></p>

<p>Everything we sell is made by hand and shipped by us. If something goes wrong with your order, we will make it right.</p>

<h2>Damaged, defective or wrong items</h2>
<p>If your item arrives damaged, does not play, or is not what you ordered, email <a href="mailto:pixiepunkmusic@gmail.com">pixiepunkmusic@gmail.com</a> within 30 days of delivery with your order number and a photo. We will send a replacement at no cost to you. You do not need to send the original back.</p>

<h2>Orders that never arrive</h2>
<p>If a tracked order has not arrived within 21 days of shipping (45 days outside the United States), let us know and we will reship it once, free of charge. If a replacement also fails to arrive, we will refund the order.</p>

<h2>Free CD offers</h2>
<p>On free CD offers you pay only for shipping and handling. Free CDs ship by standard mail without tracking, so please allow 2 to 3 weeks for delivery. The shipping charge covers postage and packaging and is not refundable, except that if the CD has not arrived after 3 weeks we will reship it or refund the shipping, your choice.</p>

<h2>Change of mind</h2>
<p>Because CDs, cards and printed items are opened on arrival, we do not accept returns or offer refunds for change of mind. If you ordered the wrong item, contact us within 24 hours of ordering and, if it has not shipped, we will change or cancel the order.</p>

<h2>Digital purchases</h2>
<p>Downloads are delivered immediately and are not refundable.</p>

<h2>How refunds are paid</h2>
<p>Where a refund is due, it goes back to your original payment method within 10 business days of our confirmation.</p>

<h2>Contact</h2>
<p>Liberation Entertainment LLC (PIXIEPUNK)<br>
<a href="mailto:pixiepunkmusic@gmail.com">pixiepunkmusic@gmail.com</a></p>