Privacy policy

Effective date: September 13, 2026

PIXIEPUNK is operated by Liberation Entertainment LLC ("PIXIEPUNK", "we", "us"). This policy explains what personal information we collect when you shop at pixiepunk.shop, join our mailing list, or interact with us on social media, how we use it, and the choices you have.

Information we collect

Orders. When you buy from us, Shopify collects your name, email address, shipping and billing address, phone number and payment details on our behalf. We never see your full card number; payments are processed by Shopify Payments, PayPal or the payment provider you choose.
Mailing list. When you sign up for emails, we store your email address, the date you joined and how you joined (for example, a free CD offer or a show). Our email provider is Drip.
Social media interactions. When you comment on, like, follow or share our content on Instagram, Facebook, YouTube or TikTok, those platforms make some of that information available to us through their official tools: your public username or display name, your public profile identifier on that platform, the text of your comment, and when you posted it. We keep a record of these public interactions so we can recognise and thank the people who support us over time.
Correspondence. If you email us, we keep the email and your address so we can reply.
Site usage. Like most websites, our store uses cookies and similar technologies for the shopping cart, to keep you signed in, and to measure how people find and use the site. Advertising platforms we use (Meta, Google, TikTok) may set their own cookies to measure the ads we run.

How we use it

To fulfil and ship your order, and to contact you about it.
To send you music news, releases and offers by email when you have signed up. Every email includes an unsubscribe link.
To understand our audience: which songs people respond to, where our fans are, and who has been part of the community for a long time.
To measure and improve our advertising.
To answer your messages.

We do not sell your personal information. We do not use automated decisions that have legal or similarly significant effects on you.

Who we share it with

We share information only with the service providers that run our business: Shopify (store and payments), Drip (email), Meta, Google and TikTok (advertising and their platform tools), and shipping carriers. Each processes your information under its own privacy policy and only for the purpose we engaged it for. We may also disclose information when the law requires it.

Social platform data

Information we receive from Meta (Instagram and Facebook), Google (YouTube) and TikTok is used only as described above and in line with each platform's terms. We store it on systems we control in the United States. We do not use it to send you messages on other channels, and we do not combine it with your purchase history unless you have given us the same email address on both.

How long we keep it

Order records are kept as long as we are required to for tax and accounting. Mailing list records are kept until you unsubscribe or ask us to delete them. Social interaction records are kept while we are active as a project, or until you ask us to delete yours.

Your choices and rights

Unsubscribe from emails at any time using the link at the bottom of any email.
Access, correct or delete the personal information we hold about you. Depending on where you live (including California, the European Union and the United Kingdom) you may have additional rights to object to processing or to receive a copy of your information.
Cookies can be controlled in your browser settings.

Data deletion requests

To have your information deleted, including any record of your social media interactions, email pixiepunkmusic@gmail.com with the subject line "Delete my data" and tell us the email address, username or platform profile the request concerns. We will confirm the deletion within 30 days. If you reached us through a Meta app, you can make the same request from the app settings on Facebook or Instagram and we will honour it.

Children

Our store and mailing list are intended for people aged 16 and over. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.